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New Client Policy:
We ask that new clients arrive 15 minutes prior to their service to complete the required paperwork and get settled. If you do not arrive 15 minutes prior to your service, the time it takes to fill out paperwork will be deducted from your total service time. Please keep in mind our lash specialists may have other appointments after yours. We will always do our best to accommodate you.
No Show Policy:
We reserve the right to charge a no show fee to the credit card on file totaling 50% of the service to those who do not show up to an appointment. After 2 no shows clients will be required to pre-pay for services at the time of booking. Absolutely no refunds.
Booking Policy:
A credit card must be on file to book or hold all appointments, however, you may pay as you please upon arrival. We strongly suggest pre-booking any fills or facials after your service before leaving the spa to ensure you can get an appointment at the time and date needed to avoid any additional fees for retention loss/grown-out lashes.
Credit Card Fee:
A convenience fee of 3.5% will be applied to all transactions made using a credit card. This fee is necessary to cover the processing costs associated with credit card payments.
Cancellation Policy:
We understand unforeseen events happen and you may need to cancel an appointment. We ask that you give us 24 hours notice so we can adjust our schedule to accommodate other clients and inform our service provider. In the event 24 hours notice is not given we reserve the right to charge a cancellation fee to the credit card on file totaling 50% of the session.
Late Policy:
If you are running late to an appointment we ask that you contact us to let us know, otherwise, we will assume you will not be showing up and may release the appointment. If you are less than 15 minutes late we will try our best to make your lashes as full as possible in the time allotted. You will still be charged full price. If you are more than 15 minutes late we will try our best to accommodate you but reserve the right to reschedule your appointment if we are unable to. Please keep in mind that we will always do our best to accommodate your session.
Lash Fill Policies:
If more than 50% of your lashes are detached or grown out it will be considered a new full set of lashes.
2 Week Fills: Must retain at least 70% of initial set on both eyes
3 Week Fills: Must retain at least 50% of initial set on both eyes.
4+ Week Fills: You will need a new full set of lashes. Even if you have great lash retention, lashes need maintenance to ensure your lashes are happy and healthy. We must remove lashes that are grown out to prevent them from causing damage to the natural lash.
Retention Issues:
In the event of weak lash retention, we ask that you contact our salon within 3 days of your appointment. Any fixes within 3 days of your original appointment will be complimentary. However, if we are not contacted within the 3 days post-appointment for a fix, you will be charged for a half-fill.
Cell Phone Policy:
We ask that all cell phones are tuned off or on silent in the treatment rooms. If you are receiving a lash session we ask that you do not open your eyes to check devices until after your session is complete being that our lash specialists are using tweezers, adhesive and other items near the delicate eye area and this takes time away from your service and may irritate eyes during and/or after your session.
Makeup Policy:
Please thoroughly remove all makeup before coming to your lash session. Eyes must be clean and oil free upon arrival otherwise you will be charged a $15 makeup removal fee and the time spent thoroughly removing your makeup will be deducted from your session and you will still pay the full price. We are unable to properly adhere semi-permanent lash extensions on lashes that have makeup/residue buildup and in more serious cases, it can lead to irritation and infection.
Foreign Fill Policies:
We kindly require all of our clients with existing lash extensions from other salons/spas to schedule a consultation FIRST before booking a fill appointment. We must first assess the work to be sure we can work over it. If we cannot work over the existing work, we will recommend a removal and full set. If you are unable to come in for a consultation first, we recommend booking a full set to ensure your lash artist has enough time with you.
Children Policy:
No children are allowed in the treatment rooms or in our lash studio. Eyelash extensions take a lot of concentration and we ask that there are no distractions in the room. Please have a care provider accompany children under 12 in the lobby. We are unable to watch children for you and will not be held responsible. We reserve the right to cancel/reschedule an appointment in the event children are present and unsupervised in which case our cancellation policy may take effect.
Age Policy:
Clients must be at least 13 years or older to receive services. Minors 13 to 15 must be accompanied by a parent/guardian in the salon for the service duration. Parent/guardian must be present in the treatment room during the consultation & service. Minors 16-17 may have a parent/guardian sign our Minor Release form, and provide a second emergency contact for the Minor to receive services in the salon without a parent/guardian present.